Where The Music's At

Find out if your show allows coolers and carry-ins or if you should leave the picnic supplies at home.

The following shows are NON-TABLE concerts (coolers and carry-ins are NOT allowed):

7/11: Harry Connick Jr.
7/13: Paul Simon
7/18: Jimmy Buffett's Coral Reefer Band
7/31: Bob Dylan
8/1: O.A.R.
8/5: The Fray
8/6: The Guess Who
8/7: Wynonna Judd & Melissa Etheridge
8/14: Ella Mai
8/23: Jon Batiste with the Atlanta Pops Orchestra
9/5: Gin Blossoms and Blues Traveler
9/17: James Taylor And His All-Star Band
9/18: James Taylor And His All-Star Band
9/19: Shaboozey
9/25: Charley Crockett
9/26: Sam Barber
10/3: Role Model
10/9: Turnpike Troubadours
10/10: Dermot Kennedy
10/23: Rawayana

The following shows are TABLE concerts (coolers and carry-ins ARE allowed):

7/26: The Australian Pink Floyd Show
8/22: The Isley Brothers & The O'Jays
8/29: Yacht Rock Revue
10/2: TLC & Salt-N-Pepa with En Vogue

All of our events are all ages, but everybody must have a ticket to enter and enjoy the show.

Stay hydrated throughout the show!

Each guest may bring:
• One empty refillable PLASTIC water bottle, or
• One factory-sealed water bottle (up to 1 gallon).

For events designated with an Elevated Heat Warning, guests may bring up to two factory-sealed water bottles (up to 1 gallon each). If this exception applies to your event, it will be noted on the venue’s Know Before You Go page HERE.

Water refilling stations are located at the Gate 1 plaza across from the concession stands and at the Gate 4 plaza by the restrooms. Empty refillable plastic bottles are permitted to be brought inside the venue. Guests are also permitted to bring in 1 factory-sealed water bottle up to 1 liter in size.

If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass. If the lens zooms out of the camera more than 1 in. then it is considered a professional camera.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

All of our shows are all ages, but you'll need an ID to drink alcohol. Any of these will get you in: A state-issued ID or driver’s license Current US Government or military ID An official passport We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

You can pickup your tickets at the box office located near Gate 1 on Elliott Galloway Way. Make sure that you have a photo ID matching the purchaser's name to pick up tickets.

Yes! If you've lost an item during a show, please visit our guest services desk located on the Gate 4 plaza. If you are no longer at the venue, you can contact the box office Monday - Friday at 404.233.2227 to report any lost items or find out if you're lost item was retrieved.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at 404.233.2227

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 404.233.2227

If a purchase you made during your visit to Synovus Bank Amphitheater at Chastain Park, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 404.233.2227. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.